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Terms of Service
Effective Date: September 12, 2025
1. Acceptance of Terms
By accessing and using ExportDash ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
ExportDash is a comprehensive web-based directory platform that connects exporters, distributors, and service providers globally. The platform serves as a marketplace where businesses can:
- Create and manage company listings
- Search for business partners and opportunities
- Showcase products and services internationally
- Access premium features through paid subscriptions
- Utilize administrative controls and analytics
3. User Account Registration
To access certain features of the Platform, you must register for an account by providing accurate, current, and complete information. You are responsible for:
- Safeguarding your password and account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Maintaining accurate and up-to-date account information
4. User Conduct and Content
You agree not to use the Platform to:
- Post false, misleading, or deceptive business information
- Engage in fraudulent, illegal, or harmful activities
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights of others
- Spam, harass, or abuse other users
- Upload malicious code or attempt to compromise platform security
- Scrape or automatically collect data from the platform
5. Business Listings and Verification
All business listings are subject to our approval process. We reserve the right to:
- Review and approve or reject any listing submission
- Request additional verification documents
- Remove listings that violate our guidelines
- Suspend accounts for policy violations
Users are responsible for the accuracy of all information provided in their business listings.
6. Subscription Plans and Payment
Our platform offers both free and premium subscription plans:
- Basic Plan (Free): Limited features and basic listing visibility
- Featured Plan ($99/month): Premium placement, enhanced features, and analytics
Payment terms:
- Subscription fees are billed monthly in advance
- All payments are processed securely through Stripe
- Refunds are handled according to our Refund Policy
- We reserve the right to change pricing with 30 days notice
7. Intellectual Property Rights
The Platform and its content, including but not limited to text, graphics, logos, and software, are owned by ExportDash and are protected by copyright and trademark laws. Users retain ownership of their submitted content but grant us a license to use, display, and promote it on our platform.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement appropriate security measures to protect your data.
9. Analytics and Tracking
We collect and analyze user behavior data to improve our services, including:
- Page views and interaction metrics
- Company listing performance analytics
- User engagement patterns
- Platform usage statistics
10. Third-Party Services
Our platform integrates with third-party services including:
- Stripe: For secure payment processing
- Postmark: For transactional email delivery
- Analytics tools: For platform improvement and optimization
Use of these services is subject to their respective terms and conditions.
11. Limitation of Liability
ExportDash shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Platform.
12. Termination
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of the Platform after changes constitutes acceptance of the new Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
15. Contact Information
For questions about these Terms of Service, please contact us through the platform's contact form or customer support channels.
Privacy Policy
Effective Date: September 12, 2025
1. Introduction
ExportDash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global export directory platform.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and contact details
- Business Information: Company name, description, location, industry type, and services
- Profile Data: Business logos, product images, and promotional materials
- Communication Data: Messages, inquiries, and support requests
- Payment Information: Billing details for premium subscriptions (processed securely via Stripe)
2.2 Automatically Collected Information
We automatically collect certain information when you use our platform:
- Usage Analytics: Page views, time spent, click patterns, and feature usage
- Technical Data: IP address, browser type, device information, and operating system
- Performance Metrics: Listing views, engagement rates, and conversion statistics
- Log Data: Server logs, error reports, and system performance data
2.3 Third-Party Information
We may receive information from third-party services we integrate with:
- Payment Processors: Transaction data and payment status from Stripe
- Email Services: Delivery and engagement metrics from Postmark
- Analytics Tools: Platform usage and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Platform Operations
- Providing and maintaining our directory services
- Processing and managing business listings
- Facilitating connections between exporters and importers
- Managing user accounts and authentication
- Processing subscription payments and billing
3.2 Communication
- Sending account-related notifications and updates
- Email verification and password reset communications
- Platform announcements and feature updates
- Customer support and technical assistance
- Marketing communications (with your consent)
3.3 Analytics and Improvement
- Analyzing platform usage patterns and user behavior
- Generating performance metrics and business intelligence
- Improving platform features and user experience
- Identifying and fixing technical issues
- Conducting research and development
4. Information Sharing and Disclosure
4.1 Public Information
Certain information is publicly displayed on our platform:
- Company listings and business descriptions
- Contact information and business locations
- Product and service offerings
- Company logos and promotional materials
4.2 Third-Party Service Providers
We share information with trusted service providers who help us operate our platform:
- Stripe: Payment processing and subscription management
- Postmark: Email delivery and communications
- Cloud Hosting: Data storage and platform infrastructure
- Analytics Services: Platform performance and user insights
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Enforce our Terms of Service and platform policies
- Protect our rights, property, or safety
- Prevent fraud, abuse, or harmful activities
5. Data Security and Protection
We implement comprehensive security measures to protect your information:
- Encryption: Data transmission and storage encryption
- Access Controls: Restricted access to personal information
- Security Monitoring: Continuous monitoring for threats and vulnerabilities
- Regular Audits: Periodic security assessments and improvements
- Secure Infrastructure: Industry-standard hosting and database security
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and resolve disputes
- Maintain business records and analytics
- Prevent fraud and ensure platform security
You may request deletion of your personal data by contacting us, subject to legal and operational requirements.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request information about data we collect and process
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal data (with limitations)
- Portability: Receive a copy of your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Account Control: Modify privacy settings and preferences
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain user sessions and authentication
- Remember user preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
You can control cookie preferences through your browser settings.
9. International Data Transfers
As a global platform, we may transfer your information across borders to provide our services. We ensure appropriate safeguards are in place for international data transfers.
10. Children's Privacy
Our platform is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Please review this policy regularly to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:
- Platform contact form
- Customer support channels
- Email communication system